The best computer repair shop in Taos - very smart, efficient, and quick to fix your problem - whatever it may be. I will not take my laptop to anyone else - thank you for being so available and efficient!
June 13, 2023
Absolutely the best ever. Have used Mike for years. He's fast, he knows what he's doing and he's affordable. No one here is anywhere near comparable.
June 30, 2022
August 20, 2021
I have visited Upgrade Taos Computer solutions twice now and I have been impressed both times. The first time I brought in my PC in a panic because both charging ports had stopped working and Mike was able to fix the problem in about 15 minutes. The next time, I brought in my boyfriend's Macbook because we had accidentally spilled milk on the keyboard and he was able to fix it up to working condition in a matter of an hour or two. Whether it's a Mac or a PC, Mike and Misty are talented, experienced, and really care about their work. I'd trust them with any computer repair.
June 30, 2021
I was working online while visiting Taos when my laptop died. I found Upgrade and went to them because the tone of the other computer repair place's websites was harsh ("$45 deposit required" or "up to 5 days to service your computer unless you want to pay $85 to jump the line"). Meanwhile, Upgrade's website is like, "most repairs can be done in an hour" sort of attitude with a friendly website. So, after making judgement based on website tone I drove over and was greeted by Max the giant dog (the only downside to Upgrade is being greeted by a giant barking dog). Anyway, Mike looked at my computer right there on the spot, gave me his quick assessment (not a good one either) and said he'd like to keep the computer for a while to run some tests. He called me a few hours later with the bad news (yup, dead computer). I picked it up and he wouldn't take any money for his work! No minimum charge, not deposit, nothing. He refused to take my money, saying he didn't do that much. So, next time I'm in Taos with a malfunctioning computer I'm going back over to see Max and Mike.
March 22, 2021
Easy to reach, very friendly, easy to drop off my computer when I needed to, and most importantly, he did the job a little quicker than estimated and for less labor cost. Even an Apple Store takes longer to do a screen replacement. Don't hesitate to come here for work on your Mac; this was probably the best experience I have had at a computer repair shop.
March 22, 2021
I'd give more than 5 stars if I could. Mike was absolutely splendid. I showed up close to closing time but he dove right into my problem and was extremely thorough and professional. He even ordered a peripheral part on my behalf. If you're anywhere near Taos, that is where you must go for any computer problem.
February 3, 2021
My first computer repair need in Taos. Couldn't be happier. Mike turned around my 7 year old, almost dying, MacBookPro within 24 hours! Labor charges VERY fair. Not charged bench time for idle reboot time like many others might. So glad to have a local computer repair home in Taos!
December 16, 2020
Mike the owner is awesome. Very knowledgeable, honest, good guy. I highly recommend taos upgrade computer solutions for anyone needing tech repairs or upgrades, I've gone here multiple times now, and won't trust anyone else with my stuff. Very fair priced. Go check them out today!
June 19, 2020
Iv'e owned an art gallery in taos for 48 years. Not until i met mike and misty did i ever find an IT guy who not only could fix our bugs, problems, hackers and the like, but foresaw any future problems that might arise. (and that includes howie who built our stuff but he's a slacker, but also an angel from heaven without whom taos would be a dried out cantina). So, all hail UPGRADE! michael mccormick
April 21, 2020
Outstanding service to the Taos community! If you need a device fixed or any random tech need, this is the place!
March 13, 2020
Michael Bruce and his wife Misty are both professional and extremely helpful! I always come away with more information then I thought I needed! and all my questions are answered... machine working and applications on target! they get right back to you! Love their dog Too!!We are fortunate to have them all here in the Taos community!I wouldn't think of going anywhere else for all of my computer and smart phone needs! Thank You!
January 21, 2019
Super friendly and fast. He knows his stuff. Got my computer up and running in no time and very reasonably priced. Highly recommend.
September 28, 2020
Wow ! Always a pleasure!!! I have been taking my son's laptops and PC 's to Upgrade Taos for years . Fast ,easy ,EXTREMELY informative. Same day service. AWESOME . Thank you so much Mike !!!
April 23, 2019
Mike has been keeping my computer and tablet up and running for a number of years. He has built me at least 2 computers that I remember!! He is the best!!
March 2, 2018
My computer was going so slow. I kept trying to clean it with "Clean My Mac" Michael informed me that the program itself was a virus and totally unnecessary. I called them at about 10:30am, was at his place about 11am, and my computer was cleaned up and sped up by 11:45. I was very pleased!
September 12, 2017
I brought my laptop for repair to Mike and Misty and was very pleased with the level of service, reasonable prices, professionalism, turn around time for repairs, and knowledge. They were even able to fix things that I had been told were not repairable by another out of town company. Thank you Upgrade Taos!
June 4, 2017
Mike & Misty Bruce @ Upgrade Taos is Taos Properties Real Estate Tech-911, we call them first when we have a Tech Emergency! They are responsive, resourceful, knowledgeable with great follow-up. We highly recommend Upgrade Taos to all of our clients and the greater Taos community. Thanks for everything!
February 27, 2017
I always recommend Upgrade Taos to whoever asks me for a computer service because over the years I have bought five recommended computers, received many on-site virus cleanings and patient phone consultations, and always paid a fair price.
December 8, 2016
These two are, hands down, the best techs in Taos for all of your personal and business needs! Their turnaround is faster than anyone else I've ever worked with and they do a stellar job! Their communication is above and beyond and their attention to detail cannot be beat. Check them out -- these guys are the real deal!
July 15, 2016
Great service, very fast return! I've taken 3 computers there in the last two weeks and it's been a great experience every time! Life savers for the business I manage!
July 14, 2016
I had the most wonderful experience with this company! I was told that my logic board was fried and that my computer was dead. I was on Facebook looking for a new computer when Upgrade Taos contacted me. I mentioned my dead computer and they offered to look at it for free. I dropped it off with little to no hope...I got less than 5 minutes away when I received a call saying it was fixed. I guess the logic board was fine... Very professional and knowledgable. I will definitely be using this company in the future! Thank you Upgrade Taos Computer Solutions you made my day. A true Taos gem!
June 22, 2016
Important lesson learned: Do not keep an almost full 64GB memory card in your phone without periodically backing up to some other external drive or cloud. My phone was fried, possibly with the help of the memory card, causing the memory card to become corrupt. That's 5,000+ pictures and videos that I thought were gone forever. With the expert help from Upgrade Taos Computer Solutions, Mike was able to recover EVERYTHING!! I will never keep that many pictures in my phone again.
October 6, 2015
So often in this world we must make sacrifices to live the life we treasure. Usually, reliable technology and off-the-beaten-path-locales (like Taos) do not the twain meet. Our recent experience with Mike at Upgrade Taos was a notable exception to that rule. We have lived in many large cities, including the cyber-nerd Valhalla of Seattle, WA., and I can say that Upgrade Taos would compete quite well in that market. 'Nuff said?
November 4, 2014
AWESOME AWESOME AWESOME!!!! This is the best company for computers in Taos...great prices, fast service and super friendly and great service! THANK YOU SO MUCH for making me feel confident about what all you had to do and I am so glad I let you take my baby and you took great care of it!
October 1, 2014
Mike and Misty are efficient, affordable, and extremely pleasant people to work with. Upgrade Taos gives me invaluable technical help, they fix my computers in a pinch, and they keep my internet and wireless working perfectly. Thank you to this brilliant computer team, Taos is so lucky to have you!
September 18, 2014
We had a great experience with Mike yesterday. His knowledge of all things technical is only outmatched by his customer service excellence. It is good to know this resource exists and we will continue to use him for future needs.
If I could give 10 stars, I would...definately deserving! My computer started operating slowly and I contacted Mike. He had previously successfully trouble-shot my wife's laptop, and I knew that I could trust him to do the same with mine. I called him and told him what I was experiencing and he said to bring it in and he'd look at it. Within less than a few minutes he told me, but more importantly, showed me what was wrong and what had to be done. The mechanical hard drive needed to be replaced with a solid state variety. Because of the condition of the hard drive the transfer of information to the new one took longer than we expected. He had the unit up and running within hours of when I brought it in. His expertise and knowledge about computer systems was obvious when he started troubleshooting and first told me what he thought was the problem. My wife and I are very thankful to have found such a quality person as Mike. His wife Misty was also there to assist on contacting me when the computer was repaired. A great team effort, both very friendly, helpful and professional. I would highly recommend Upgrade Taos for their variety of computer services. Very appreciative and thankful for them. Mike & Marianne A
What a great asset for Taos. I needed some quick and not very complicated work done on my MacBook Air. The other local business I called said it would take 3-5 days; Mike turned it around on the same day, in fact within hours. Pleasant and professional and very knowledgeable service. The office has no signage so it's easy to drive by; I had to call them to get more exact directions than I thought I needed.
Before going to Upgrade Taos, I read several posts regarding my computer's issue which all stated that the fix would be expensive due to the extensive labor cost to strip, install a replacement part, then rebuild my laptop. I dropped my laptop off with Mike who fixed it in one day for less than half the cost I anticipated. He could have charged me by more replacing a new part but instead he found a simpler, less expensive way to fix it. Because of his honest, ethical business practice, ultra-quick service and low cost, I will continue to use his services and refer my friends and family to him.
This is a family business and they really care. I would not hesitate to use them for computer repairs. Not the place to buy a used mac, but definitely one to fix it.
I am new to Taos (from San Francisco) and was in need of computer software help. I didn't know where to look. So, I write this review to save someone, in the same situation, possible headaches and money. GO NO FURTHER! Michael is the man to see. Knowledgeable, personable with rates very fair and reasonable. I was amazed to find his skills matching anyone in the Bay Area, a nice surprise. Michael is part of a generation that grew up in the early computer world and has knowledge of computers, software, and networking that covers more than 25 years. That's saying a lot for some on 41! Look no further. Need computer help, of any kind, Michael and Upgrade Taos Computer is the place to go.